FAQs
Due to a possible UPS strike, we will be using the US Postal Service to ship our orders. All orders placed after 12pm Eastern Time on July 21st will be shipped by USPS. Expedited shipping will also be temporarily unavailable.
Shipping Questions
How much are shipping charges?
To contiguous states:
Ground: Orders under $125 = $12. Orders $125 or more = FREE
2nd Day: $55 (Available for orders $175 or more)
Next Day: $85 (Available for orders $175 or more)
Please Note: Order total is after discounts and excludes taxes. Expedited order must be placed before 12pm Eastern Time for it to ship out on the same day. 2nd Day and Next Day deliveries are not guaranteed and does not include weekends and holidays. For example, if the order was placed after 12pm on Friday and Monday is a holiday then the package will ship out on Tuesday. We ship by UPS for a majority of our orders but will occasionally ship by USPS if it is more efficient.
Can I ship to a P.O. Box?
All orders shipping to PO Boxes will be shipped by USPS.
Can I pick up at your store instead?
We do not have a retail location where you can pick items up. Please place your order online.
When should I expect to receive my order?
We usually ship orders out within 1-2 business days after receiving the order. Any orders placed after 12pm EST will be processed the next business day.
Do you charge sales tax on shipping?
Sales tax will be charged on shipping and on products going to New York State. Tax rate varies by the shipping county.
Do you ship internationally?
We generally DO NOT ship outside the United States. Buyer is responsible for duty, customs and all other fees that may apply. For all international shipments, please contact us prior to placing the order.
Returns/Exchange Questions
How do I return/exchange a product?
To return/exchange a product purchased directly from us please call 212.221.4600 or email order@biodrogausa.com to obtain a Return Merchandise Authorization (RMA) number. Any products purchased from one of our retailers must be returned to the original place of purchase.
Once you have obtained the RMA number, please ship well packaged products to:
Regent Bond Inc.
C/O Biodroga Returns
1123 Broadway, Suite 1217
New York, NY 10010
When can I expect to get the refund?
Refunds will be processed within 15 to 21 days against the original method of payment. We reserve the right to change the policy at our sole discretion.
Will the shipping and handling fees be refunded?
Shipping and handling fees are not included in the refund amount. You are required to pay for return shipping.
What is the deadline for returns/exchanges?
For all returns/exchanges, an RMA number must be requested within 30 days of the purchase date and we must receive the returned merchandise within 2 weeks after the RMA number is provided.
Are there any items that can't be returned/exchanged?
Yes. Items that are opened and used cannot be returned/exchanged.
Payment Questions
Is it safe to shop on your site?
Yes. Our site is powered and protected by Shopify which is one of the most popular and secure eCommerce platforms.
What payment options do you accept?
We accept payments from Visa, Mastercard, American Express, PayPal, and Apple Pay®.
Can I use discount codes if I'm checking out with PayPal or Apple Pay®?
Yes. Make sure to apply the discount code before completing the order.
What are the requirements for using Apple Pay®?
You need to be using an up to date Apple device running the latest operating system.
Why did I get charged by Regent Bond Inc?
Product Questions
Where are your products manufactured?
Our products are manufactured in Baden-Baden, Germany using Good Manufacturing Practices to ensure the highest quality and consistency in every product.
Are your products tested on animals?
Our products are not tested on animals. We have been following an anti-animal testing procedure for over 25 years.
What is your product shelf life?
Unopened products can last approximately two and half years or more if stored properly in a cool, dry place. Opened products can usually last around 6 to 12 months.
If you have any questions, feel free to contact us at 212.221.4600 or order@biodrogausa.com.